In any company, complexity can be measured thru absolute numbers: the products sold, the sales channels, the customers served, the items stoked, the levels in the BOM, the machines in use, the people engaged. The main characteristic of complexity is the tendency to generate self-feeding spirals that increase its perverse effects. What pays the bill in this mechanism are reliability and efficiency of the transformation process, that converts a sales order into a bill of lading aka the world of Industrial logistics. To keep complexity under control the only choice is an ongoing improvement of all the work flows which have a role in the Industrial Logistics results. The aim is to push the system from effectiveness to excellence: Good to Great

IL_L&M